FAQs Archive - JTS Relocations

Q: Have you got a Risk Assessment for Covid-19?

Our Risk Assessment has been fully updated and is reviewed regularly to help us manage the risks of Covid-19. Our staff are carefully trained on the safe methods of work. We also adhere to the ‘Removals Activities Under Covid-19 Conditions Guidance’, a document that has been put together and endorsed by professional bodies in the housing sector including The British Association of Removers, National Association of Estate Agents/Propertymark and the Royal Institute of Chartered Surveyors. Read more .

Q: What about Personal Protective Equipment?

We provide our staff with masks, gloves and safety glasses (along with their other PPE). They each have their own hand sanitiser along with sanitiser wipes for surfaces that they touch whilst working. They change their gloves regularly throughout each shift.

Q: What are your procedures if there’s a problem?

We always want every client to receive the very best care throughout the moves process. We have stringent procedures in place to ensure that in the event of any issues these are resolved quickly and efficiently to minimise any disruption to you or your business. Our formal Complaints Procedure is available upon request.

Q: Can you offer storage?

We can offer a variety of storage methods to suit your needs. As an added value service we offer a secure online system, along with our photographic inventory of goods stored, which will give you access to comprehensive information on exactly what you have in store, along with all movement dates and delivery locations. Read more here.

Q: Can you help us with shredding paperwork?

Yes we can shred on site at your premises or remove your confidential waste and complete the destruction at our depot. Full certification will be provided.